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Refund & Cancellation Policies

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Refunds and Cancellations Policy

We value transparency and aim to ensure clarity regarding our refund and cancellation processes for our cloud and digital solutions services.

 

Service Cancellations

You may cancel your subscription or services at any time by:

  • Submitting a written cancellation request to our support team

  • Providing 30 days' advance notice before the next billing cycle

  • Ensuring all outstanding payments are settled

Upon cancellation, you will retain access to services until the end of your current billing period. We do not prorate unused portions of prepaid services.

 

Refund Eligibility

For Subscription Services:

  • Monthly subscriptions are non-refundable once the billing cycle begins

  • Annual subscriptions may be eligible for partial refund within the first 30 days

  • Setup and implementation fees are non-refundable

For Project-Based Services:

  • Deposits and milestone payments are non-refundable once work has commenced

  • Unused prepaid hours may be refunded at our discretion

  • Custom development work that has been delivered is non-refundable

 

Service Credit Policy

In cases where our service level agreement (SLA) commitments are not met, we may offer:

  • Service credits for future use

  • Extended service period

  • Account credits based on the impacted service duration

 

Processing of Refunds

When a refund is approved:

  • The amount will be credited back to the original payment method

  • Processing time typically takes 5-10 business days

  • You will receive email confirmation once the refund is processed

 

Special Circumstances

We may consider refunds outside of these terms in exceptional cases such as:

  • Technical issues preventing service delivery

  • Extended service outages

  • Incorrect service provisioning on our part

Please contact our support team at support@xpress.ooo to discuss your specific situation.

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